Privacy policy
KAEL STANDARD
kaelstandard.online | support@kaelstandard.online
Privacy Policy
Applicable to: United Kingdom, United States, Australia & Canada
Last updated: August 2026
1. Introduction
Kael Standard is committed to protecting your personal information and your right to privacy.
This Privacy Policy explains what data we collect, how we use it, how we share it, and the choices you have.
It applies to information collected through kaelstandard.online and through related communications, including order emails and customer support.
By using our website or placing an order, you agree to the terms of this Privacy Policy.
2. Who We Are
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Store name: Kael Standard
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Website: kaelstandard.online
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Contact email: support@kaelstandard.online
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Business address: 275 New North Road, London, N1 7AA, United Kingdom
Our store is hosted by Shopify.
Shopify provides us with the online e-commerce platform that allows us to sell our products to you and processes personal data of visitors and customers on our behalf when they visit our store and place orders.
3. Information We Collect
Information you provide:
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Contact details: name, billing address, shipping address, phone number, email address
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Payment information: card details and transaction data, processed securely by our payment providers (we do not store full card details)
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Account information: username, password, and preferences, if you register an account
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Transaction information: items you view, add to cart, purchase, return, or cancel
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Communications: messages you send us, including support enquiries
Information collected automatically:
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Device information: device type, browser, IP address, and other unique identifiers
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Usage information: how you navigate and interact with our website, pages visited, and time spent
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Referring URLs and search terms
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Data collected through cookies and similar technologies, where permitted by law and your preferences
Information from third parties:
We may receive information from service providers and business partners who assist us in operating our store, processing payments, preventing fraud, delivering orders, and providing analytics or marketing services.
4. How We Use Your Information
We use the information we collect to:
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Process payments, fulfil orders, arrange shipping, and manage returns
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Communicate with you regarding your order, account, and support requests
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Provide customer service and respond to enquiries
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Send marketing and promotional communications where you have opted in or where permitted by law
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Improve our website, products, services, and customer experience
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Prevent fraud and secure our store
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Comply with applicable legal, accounting, tax, and regulatory obligations
5. Sharing Your Information
We do not sell your personal information in the traditional sense.
We may share your information in the following circumstances:
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With service providers who perform services on our behalf, such as payment processing, shipping, fulfilment, analytics, fraud prevention, hosting, and IT management
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With Shopify, which hosts our store and processes data as described in Section 2
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With marketing and advertising partners where permitted by law and subject to your choices
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In connection with a business transaction such as a merger, acquisition, or restructuring
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Where required by law, court order, or government request
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Where necessary to protect our legal rights, customers, or business operations
6. Cookies and Similar Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
These may include:
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Essential cookies: required for website functionality, including shopping cart and checkout features
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Analytics cookies: help us understand how visitors interact with our site
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Marketing cookies: used to deliver relevant advertising and measure campaign performance
You can manage cookie preferences through your browser settings or through cookie tools made available on our website.
Disabling certain cookies may affect website functionality.
7. Cookie Consent and Advertising
Where required, Kael Standard and its partners obtain your consent before using cookies or similar technologies for personalisation, advertising, and analytics.
You can withdraw or adjust your consent at any time through the cookie preferences available on our website.
If you do not consent to non-essential cookies or tracking technologies, your device data will not be used for non-essential purposes, including advertising.
8. Data Retention
We retain personal information for as long as necessary to provide our services and comply with legal obligations.
Typical retention periods include:
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Order records retained as required for accounting, tax, fraud prevention, and legal purposes
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Marketing data retained until you unsubscribe or request deletion
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Customer support communications retained as needed to manage support, disputes, and service quality
When personal data is no longer required, it will be securely deleted, anonymised, or archived where legally required.
9. Your Privacy Rights
Depending on where you reside, you may have the following rights:
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Right to access: request a copy of the personal information we hold about you
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Right to correction: request correction of inaccurate or incomplete data
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Right to deletion: request deletion of your personal data, subject to legal exceptions
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Right to portability: receive your data in a structured, machine-readable format where applicable
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Right to restrict or object: restrict or object to certain processing where applicable
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Right to opt out: opt out of targeted advertising or certain data sharing where applicable
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Right to withdraw consent: withdraw consent where processing is based on consent
To exercise your rights, contact support@kaelstandard.online.
We may need to verify your identity before completing your request.
10. Additional Rights for UK Residents
Under the UK GDPR and the Data Protection Act 2018, UK residents have rights including access, rectification, erasure, restriction, objection, portability, and rights relating to automated decision-making.
For information about how Shopify supports GDPR-style compliance, visit:
https://www.shopify.com/legal/consumer-privacy-policy
If you are not satisfied with how we handle your request, you may lodge a complaint with the UK Information Commissioner's Office (ICO):
11. Additional Rights for Certain US Residents
Depending on your state, you may have additional privacy rights, including:
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The right to know what personal information is collected, used, disclosed, or shared
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The right to request deletion or correction
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The right to opt out of certain data sharing or targeted advertising
To opt out of the sharing of your personal information for targeted advertising, contact:
12. Australia & Canada
Australia:
We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).
You may request access to or correction of your information, or make a complaint to the Office of the Australian Information Commissioner (OAIC):
Canada:
We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).
You may request access to or correction of your information, withdraw consent, or contact the Office of the Privacy Commissioner of Canada (OPC):
13. International Data Transfers
As an international retailer, your personal information may be transferred to and processed in countries outside your own.
Where required, we rely on recognised transfer mechanisms and safeguards to protect your information.
14. Security
We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
These include SSL encryption, secure payment processing via certified providers, and restricted internal access to personal data.
No security system is entirely infallible, and we recommend that you do not share sensitive information through unsecured channels.
15. Children's Privacy
Our website is not intended for use by children under the age of 18.
We do not knowingly collect personal information from children.
If you believe a child has provided us with personal data, please contact us and we will take appropriate steps to delete it.
16. Marketing Communications
We may send promotional emails about new products or special offers where permitted by law and your preferences.
You may unsubscribe at any time by clicking the "unsubscribe" link in any marketing email or by contacting:
Transactional emails related to your orders will still be sent regardless of your marketing preferences.
17. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The revised version will be posted on this page with the updated date.
Continued use of our website after changes means you accept the updated policy.
18. Contact Us
For questions or requests regarding this Privacy Policy, please contact us:
Email: support@kaelstandard.online
Website: kaelstandard.online
Business Address:
275 New North Road
London, N1 7AA
United Kingdom
Our team is available Monday to Friday and aims to respond within 2 to 3 business days.