KAEL STANDARD

kaelstandard.online | support@kaelstandard.online

Terms of Service

Applicable to: United Kingdom, United States, Australia & Canada
Last updated: August 2026

1. Agreement to Terms

Welcome to Kael Standard.

By accessing or using our website kaelstandard.online, creating an account, or placing an order, you agree to be bound by these Terms of Service and our Privacy Policy, Return & Refund Policy, and Shipping Policy, which are incorporated by reference.

Please read these Terms carefully before using our website.

If you do not agree with these Terms, please do not place orders or use our services.

We reserve the right to update these Terms at any time. Continued use of the website after any changes constitutes acceptance of the updated Terms.

2. About Us

Kael Standard is an online retailer serving customers in the United Kingdom, United States, Australia, and Canada, offering footwear, lifestyle products, and related consumer goods.

• Store name: Kael Standard

• Website: kaelstandard.online

• Contact email: support@kaelstandard.online

• Business address: 275 New North Road, London, N1 7AA, United Kingdom

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products to you.

Shopify processes data of visitors and customers when they visit and make purchases on our store, including providing services based on interactions with Shopify and other merchants.

3. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age, or the age of majority in your jurisdiction

• You have the legal capacity to enter into a binding agreement

• You are not prohibited from purchasing our products under applicable law

• You will use our website only for lawful purposes and in accordance with these Terms

If you are under 18, you may only use our website under the supervision of a parent or legal guardian who agrees to these Terms.

4. Account Registration

You may be required to create an account to access certain features.

By registering, you agree to:

• Provide accurate, current, and complete information

• Keep your login credentials secure and confidential

• Notify us immediately of any suspected unauthorised access

• Accept responsibility for all activity under your account

We reserve the right to suspend or terminate accounts that violate these Terms or are suspected of fraudulent use.

5. Products and Availability

We reserve the right to modify, discontinue, or limit the availability of any product at any time without notice.

Product images are for illustrative purposes only and may not exactly represent the final item.

We make every effort to ensure product descriptions, images, and pricing are accurate.

In the event of an error, we reserve the right to correct the information and, where applicable, cancel affected orders.

6. Pricing and Payment

Prices may be displayed in British Pounds (GBP), United States Dollars (USD), Australian Dollars (AUD), Canadian Dollars (CAD), or another supported currency depending on your region and store settings.

Prices are subject to change without notice.

Prices may not include applicable taxes, duties, customs fees, or shipping fees unless clearly stated.

These charges will be calculated and displayed at checkout where applicable.

By placing an order, you authorise us to charge the full amount, including product price, shipping, and applicable taxes, to your selected payment method.

We accept major credit and debit cards and other payment methods available at checkout.

If your payment is declined, your order will not be fulfilled.

7. Orders and Confirmation

Placing an order constitutes an offer to purchase the selected products.

Your order is confirmed only upon receipt of an order confirmation email.

We reserve the right to refuse, cancel, or limit any order at our discretion, including cases involving:

• Pricing or product description errors

• Suspected fraudulent activity

• Stock unavailability after payment

• Failure to meet eligibility requirements

If your order is cancelled after payment, you will receive a refund to your original payment method.

8. Shipping and Delivery

We ship to the United Kingdom, United States, Australia, and Canada.

Estimated delivery times and costs vary by destination and are shown at checkout or in our Shipping Policy.

Delivery times are estimates and may vary due to customs processing, carrier delays, or other factors outside our control.

For full details, please refer to our Shipping Policy.

9. Returns and Refunds

Our Return & Refund Policy governs all returns and refunds.

Key points include:

• United Kingdom customers have a statutory 14-day right to cancel for most online purchases

• We offer a 30-day return window from delivery for eligible items in the United States, Australia, and Canada

• Return shipping costs for change-of-mind returns are generally the customer's responsibility

• Refunds are issued to the original payment method after approval

For full details, please refer to our Return & Refund Policy.

10. Intellectual Property

All content on our website, including text, images, logos, graphics, product descriptions, and design elements, is the property of Kael Standard or its licensors.

This content is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or use any content for commercial purposes without our prior written consent.

11. Prohibited Uses

By using our website, you agree not to:

• Use the site for unlawful purposes or in violation of these Terms

• Submit false, fraudulent, or misleading information

• Attempt to gain unauthorised access to our systems

• Use bots, scrapers, or automated tools to extract website data

• Engage in activities that disrupt or damage our website infrastructure

• Resell or commercially exploit products without written consent

12. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis, to the fullest extent permitted by law.

We do not guarantee that the website will be uninterrupted, error-free, secure, or free from harmful components.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Kael Standard shall not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of our website or products.

Our total liability for any claim shall not exceed the amount paid for the specific order giving rise to the claim.

Nothing in these Terms limits rights that cannot be excluded or restricted under applicable consumer protection law.

14. Governing Law

United Kingdom:
For customers based in the United Kingdom, these Terms are governed by the laws of England and Wales, unless mandatory consumer protection laws require otherwise.

United States:
For customers based in the United States, these Terms are governed by applicable laws in the United States and mandatory consumer protection laws in your state of residence.

Australia:
For customers based in Australia, these Terms are governed by the laws of New South Wales, and nothing limits your rights under the Australian Consumer Law.

Canada:
For customers based in Canada, these Terms are governed by the laws of Ontario, and nothing limits your rights under applicable Canadian consumer protection law.

15. Changes to These Terms

We reserve the right to modify these Terms at any time.

We will update the date at the top of this page and encourage you to review them periodically.

Continued use of the website after changes constitutes acceptance of the updated Terms.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Email: support@kaelstandard.online
Website: kaelstandard.online

Business Address:
275 New North Road
London, N1 7AA
United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.