KAEL STANDARD

kaelstandard.online | support@kaelstandard.online

Return & Refund Policy

Applicable to: United Kingdom, United States, Australia & Canada
Last updated: August 2026

1. Overview

At Kael Standard, we want you to shop with confidence.

This Return & Refund Policy sets out how returns, cancellations, and refunds work for orders delivered to the United Kingdom, United States, Australia, and Canada.

By placing an order on kaelstandard.online, you accept the terms below.

Nothing in this policy affects any statutory rights you may have under the consumer protection laws of your country.

2. United Kingdom — Your Right to Cancel

If you are a customer in the United Kingdom, you have the right to cancel your order within 14 days of receiving it, without giving a reason.

This is your statutory cooling-off period for most online purchases.

To exercise this right, email support@kaelstandard.online before the 14-day period ends.

You then have a further 14 days to return the item.

Once we receive the item and confirm it meets the return conditions in Section 5, we will process your refund.

3. United States — Return Window

For customers in the United States, we offer a 30-day return window from the date of delivery, subject to the eligibility conditions in this policy.

4. Australia & Canada — Return Window

For customers in Australia and Canada, we offer a 30-day return window from the date of delivery, subject to the eligibility conditions in this policy.

These returns are in addition to any rights you have under the Australian Consumer Law (ACL) or Canadian consumer protection law, which are not affected by this policy.

5. Return Eligibility

To qualify for a return, items must:

• Be in new, unused, and unworn condition

• Include all original packaging, tags, and accessories

• Be free from stains, odours, alterations, or customer-caused damage

Items that do not meet these conditions may be refused or returned to you at your expense.

Non-returnable items: A specific product may be marked as non-returnable for reasons such as hygiene, personalisation, or final sale. Where this applies, it will be stated clearly on the product page before purchase.

6. How to Start a Return

To begin a return, email support@kaelstandard.online with:

• Your full name

• Your order number

• The item(s) you wish to return

• The reason for your return

We will review your request and send you return instructions.

Please do not send items back before receiving these instructions, as unauthorised returns may not be processed.

7. Return Shipping Costs

Change-of-mind returns:
If you are returning an item because you have changed your mind, the cost of return shipping is your responsibility unless otherwise required by law or expressly offered by Kael Standard.

We recommend using a tracked shipping service, as we are not responsible for items lost or damaged in transit.

Faulty, damaged, or incorrect items:
If the item is faulty, damaged on arrival, or different from what you ordered, we will cover the cost of return shipping and provide a prepaid return label or alternative solution after approving your request.

8. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved:

• Your refund is issued to the original payment method used at checkout

• Refunds are usually processed within 7 business days of receiving and approving the returned item

• Processing times may vary depending on your bank, card provider, or payment platform

We do not charge restocking fees on approved returns.

Partial refunds may be issued where items are returned with visible signs of use or missing original packaging, where items are returned after the return window on an approved exception basis, or where a deduction is permitted by applicable law.

9. Faulty or Incorrect Items

If you receive a damaged, incomplete, defective, or incorrect item, contact us within 7 days of delivery at support@kaelstandard.online.

Please include:

• Your order number

• Clear photos or a video of the issue

• A brief description of the problem

Once confirmed, you may choose one of the following:

• A free replacement dispatched at no additional cost; or

• A full refund to your original payment method

For United Kingdom customers, if faulty goods are reported after 30 days but within 6 months of delivery, we may first offer a repair or replacement.

If neither option is possible or satisfactory, a refund may be issued in accordance with applicable UK consumer law.

10. Order Cancellations

Orders may be cancelled only before they have been dispatched.

Contact us as soon as possible with your order number if you wish to cancel.

Once dispatched, an order must follow the standard return process. Cancellation requests submitted after dispatch may not be accepted.

11. Your Consumer Rights

United Kingdom:
Your statutory rights under UK consumer law, including rights relating to cancellation, faulty goods, and misdescribed goods, are not affected by this policy.

United States:
Consumer rights may vary by state. This policy does not limit any rights you may have under applicable federal, state, or local consumer protection laws.

Australia:
Nothing in this policy limits your rights under the Australian Consumer Law (ACL). You are entitled to a remedy if products are faulty or not as described.

Canada:
This policy does not limit your rights under applicable provincial consumer protection law.

12. Contact Us

For any questions about this Return & Refund Policy, please contact us:

Email: support@kaelstandard.online
Website: kaelstandard.online

Business Address:
275 New North Road
London, N1 7AA
United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.