KAEL STANDARD

kaelstandard.online | support@kaelstandard.online

Shipping Policy

Applicable to: United Kingdom, United States, Australia & Canada
Last updated: August 2026

1. Overview

At Kael Standard, we are committed to delivering your order safely and as promptly as possible.

This Shipping Policy explains how we process, dispatch, and deliver orders to customers in the United Kingdom, United States, Australia, and Canada.

By placing an order on kaelstandard.online, you agree to the terms described in this policy.

2. Where We Ship

We currently deliver to:

• United Kingdom (England, Scotland, Wales, and Northern Ireland)

• United States

• Australia

• Canada

We do not ship to P.O. Boxes, freight forwarding addresses, or locations outside the regions listed above unless expressly confirmed by our support team before purchase.

If you are unsure whether we deliver to your location, please contact us before placing your order.

3. Order Processing Time

All orders are processed within 1 to 3 business days after payment confirmation.

Orders placed on weekends or public holidays are processed on the next available business day.

You will receive an order confirmation email after purchase and a separate dispatch confirmation with tracking details once your order has shipped.

4. Estimated Delivery Times

Once dispatched, estimated delivery times are:

• United Kingdom: 7 to 14 business days from dispatch

• United States: 7 to 15 business days from dispatch

• Australia: 7 to 14 business days from dispatch

• Canada: 7 to 14 business days from dispatch

These timeframes are estimates only and begin from the date of dispatch, not the date of order.

Actual delivery times may vary depending on your location, carrier conditions, customs processing, public holidays, or seasonal demand.

5. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order details.

Any applicable shipping fees will be clearly displayed before you confirm your purchase.

Shipping costs are non-refundable unless the return is due to an error on our part or a defective, damaged, or incorrect item.

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking number and a link to monitor your shipment.

Please allow up to 48 hours for tracking information to become active.

If you have not received tracking information within 5 business days of placing your order, please contact us at:

support@kaelstandard.online

7. Customs, Duties and Taxes

Orders may be subject to applicable duties, taxes, customs fees, or import charges imposed by the destination country or local authority.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Please note:

• We have no control over customs delays or additional charges

• Refusal to pay applicable duties or taxes may result in the package being returned or destroyed, and refunds may not be available in such cases

• We recommend checking your local import regulations before placing an order

For reference:

Australia: Australian Border Force
https://www.abf.gov.au

Canada: Canada Border Services Agency
https://www.cbsa-asfc.gc.ca

8. Shipping Delays

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

• Customs clearance procedures

• Carrier disruptions or high-volume periods

• Severe weather or natural events

• Public holidays in the country of origin or destination

• Incorrect or incomplete shipping addresses provided at checkout

If your order is significantly delayed, please contact us at:

support@kaelstandard.online

Where we are unable to ship within the stated or legally required timeframe, we will notify you and provide appropriate options, which may include a revised shipping date or a refund for the unshipped order.

9. Incorrect or Incomplete Shipping Address

Please ensure your shipping address is accurate and complete before confirming your order.

We are not responsible for packages lost or delayed due to:

• Incorrect address details

• Missing apartment, unit, suite, or floor numbers

• Errors made during checkout

If a package is returned to us due to an incorrect address, the customer may be responsible for any reshipping costs.

If you notice an error in your address, contact us immediately. We will do our best to update it before dispatch, but we cannot guarantee changes once the order has shipped.

10. Lost or Delayed Packages

If your order appears lost or shows no tracking updates for more than 10 business days, please contact us at:

support@kaelstandard.online

We will work with the carrier to investigate the issue.

If your package is confirmed as lost, you may choose one of the following:

• A free replacement dispatched at no additional cost; or

• A full refund to your original payment method

11. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery at:

support@kaelstandard.online

Please include:

• Your order number

• Clear photos or videos of the damage

• A brief description of the issue

We will review your case and offer a replacement or full refund where appropriate.

12. Order Cancellation

Orders may be cancelled only before they have been dispatched.

To request a cancellation, contact us as soon as possible with your order number.

Once dispatched, an order cannot be cancelled. You may request a return after delivery in accordance with our Return & Refund Policy.

13. Contact Us

If you have any questions about your shipment or this policy, please contact us:

Email: support@kaelstandard.online
Website: kaelstandard.online

Business Address:
275 New North Road
London, N1 7AA
United Kingdom

Our team is available Monday to Friday and aims to respond within 2 to 3 business days.